Call Center VoIP Dialer | Dialer VoIP Services Provider | Avyukta Intellicall

 

VoIP Dialer:-

What is a VoIP dialer?

A VoIP (Voice over Internet Protocol) dialer is a dialer software that operates VoIP (Voice over Internet Protocol) to make outbound voice calls. Rather than using traditional phone service, VoIP dialers utilize the Internet connection and a VoIP service provider eradicating the need for a phone line or even a cell phone. Agents can use their browser and a headset to make low-cost outbound VoIP calls to any destination as long as they have a stable Internet connection.

Unlike inbound call centers where agents mostly deal with incoming calls, today’s outbound call centers actively use VoIP dialers. They enable agents to automate the telephone dialing process and easily make mass outgoing calls to connect with leads, prospects, and customers. VoIP dialers can be efficiently used by sales teams for making large volumes of sales calls without having to dial numbers manually as well as customer service teams for proactive customer support.

Though VoIP-based calling is typically considered as reliable as traditional agent calling technologies, the Internet connection quality and speed may impact the quality of calls when using VoIP dialers.

There are several types of VoIP dialers that differ in the way they operate:-

Progressive dialers:

Progressive dialers run via your calling lists and initiate the call only when an agent is done with their current call and is available to pick up the next one. A progressive dialer only connects agents to calls that are answered by a live person and only dials one number per agent.

Preview dialers:

Preview dialers enable agents to see detailed contact profiles, including the history of previous interactions, so that can be screened through the information and select whether to initiate the call or skip it. That allows for more personalized, context-driven interactions with customers and prospects.

Predictive dialers:

These types of VoIP dialers are mainly used for mass outgoing calls, telemarketing, market research, client service follow-ups, and debt collection. The predictive dialing process involves calling multiple numbers at once based on predicted agent availability while skipping disconnected numbers, busy signals, and voicemail.

Power dialers:

Power dialers call one number per agent and provide a call is initiated only when an agent is ready to speak. In case a number is busy, disconnected, or unattended, it instantly moves to the next one from a contact list.

VoIP dialer work:-

A VoIP dialer uses VoIP (Voice over Internet Protocol) to manage multiple outbound calls in call centers. VoIP dialers automate the dialing procedure eliminating the requirement for manual dialing. They can filter out busy signals, disconnected numbers, and voicemails and connect agents only when a call is answered by a live person.

To create and receive calls through VoIP technology, you don’t have to know how the system works in detail. However, high-level knowledge of the mechanics of VoIP service is helpful.

• The voice signal is first converted to small digital packets.

• These packets are then shipped over the internet or the LAN, stopping the need for physical wires.

• At the receiving end, these packets are corrected back to voice signals by a VoIP-enabled device.

VoIP Dialer Features:-

• Manage Do Not Call

• Callbacks

• Answering Machine Detection

• Phone Number Verification

• Real Time Monitoring

• Reports and Analytics

About Us Avyukta Intellicall:-

Avyukta Intellicall has proved itself over past 14 Yrs in providing quality tele calling and Customized CRM / MIS integrations and solutions to call centers and BPO s offering various Techno-Commercial options such as - Purchase, EMI, Rental, with Free Dialer, Unlimited Dialer Seats, Hosted Dialer, Predictive Dialer Call Center, Sangoma, Digium, Allo, PRI Card, Synway, Dinstar, GSM gateway, Free PRI card with Dialer Rental/EMI Models for inbound outbound domestic and international processes. We offer various Techno-Commercial Options such as Unlimited VoIP Combo, Retail VoIP, Hosted Call Center Dialer, Predictive Dialer Software for International Call Centers, DOT approved Retail VoIP for International Call Centers, Hosted VoIP and Voice Broadcasting.

Start up Small International Centers to prefer Hosted Dialer + Unlimited DOT Approved VoIP Combo starting at 20000 INR/Month for 5 Seats, Only Internet ,Agent PC and Headphone required at client end, start within 2 hrs. Save on IT Resource and Lease Line Costs,

International SME's to prefer Dialer DOT Approved VoIP Retail Combo to have a free Dialer, Start at 5000 INR with unlimited seats on Dialer (Premised/15+Seats).

Domestic Centers to chose Dialer-PRI Rental Model starting at 20000 INR/Month with only PRI Line and Server required at Client End.

Though Avyukta Intellicall’s call center software supports both inbound and outbound calling, its outbound call center functionality currently doesn’t support VoIP dialing. However, you can still make outbound calls to your leads, prospects, or customers with a click-to-call capability.

Products:-

• Software & Hardware Predictive Dialers.

• DOT Approved VoIP Minutes

• IVR / IPPBX / FXS / FXO /GSM gateway

• CRM Integrations Sugar CRM / VTiger / SalesForce / Zoho

• Bandwidth and PRI Solutions

• Hosted Servers and Cloud Dialer

• IP Phones / Digium / Sanogma / Allo PRI cards

• Asterisk / Trixbox / Elastix / A2Billing Consultancy.

Service:-

1. Free Demo available
2. 24x7 support
3. 72 hrs. refund guarantee

For further information and queries, please visit our website: www.dialervoip.in or call us on:  +91-856-0000-600 ; +1-408-791-3820 or WhatsApp Us on: +91-856-0000-600 or Skype Us on: avyuktaindia